eBlazingTech.com put in all our efforts to try to answer most common questions here without you going through any hassles.  However, if you do not find the answer you seek under this "Frequently Asked Questions" below, please do not hesitate to send us an e-mail.  Our goal is always to provide you with best value and satisfactions.

General Order Questions
When will my item be shipped?
Will I get confirmation that my item is shipped?
Can I get a tracking number?
Who do I make payment to?
Why is my order taking so long to ship?
Do you ship outside of the United States?
Will this item work with my system? Will it fit into my system? How do I set it up?

Payment Questions
What method of payments do you accept?
I paid via Paypal and my payment was denied. Why?
I need it shipped to an unconfirmed address. Can you make the exception for me?
If you won’t ship to an unconfirmed address, then what other choices do I have?
I don’t have a Paypal account and do not intend to get one. Can I just give you my credit card information over the phone?
I paid already. How come I am still receiving payment reminders from eBay?

Shipping Questions
How do I know if my tracking # is UPS or USPS?
How come when I track it, I get an error or it doesn't show up in the system?
How come my USPS tracking number doesn't show transit information?
Can I pay more for expedited shipping?
I asked you to ship it to an alternative address by putting a note in the Paypal “note” field. How come you did not ship it to my alternative address?
Do you offer shipping discount if I purchase more than one item from you? Can you combine them into one box so I can save on shipping?

Return for exchange or refund (the RMA Process)
What is your return policy?
How do I request to have an item returned for an exchange or a refund?
How does the process work and how long does it take?
I'm in a hurry and cannot wait that long to get a replacement item. What alternatives do I have?

 

General Order Questions

When will my item be shipped?

Processing time: Your order will usually ship the same day if payment is received and cleared before 12:00pm noon Pacific Standard Time (PST). If payment is received after 12:00pm noon PST, the item will be shipped the next day.

Please note: We are closed on the weekends. Therefore, any auctions won and paid for after 12:00pm noon on Friday will be shipped first thing on Monday morning.

Will I get confirmation that my item is shipped?

Yes, our system is set to always send out confirmation when you’ve submitted payment and when your item has been processed and shipped.

Can I get a tracking number?

Yes, you do not need to send us an email requesting tracking #’s or delivery confirmation #’s.  It will be sent to you automatically with the shipping confirmation once your order has been processed and shipped. Please keep an eye out for the automatic notifications in your email. If you’ve never received this notification or accidentally deleted it, then please send us and email informing us of this and we will send it out to you again manually.

Who do I make payment to?

Please send check or money order payments to:

Blazing Tech, 21011 E. Granite Wells Dr, Walnut, CA 91789

Important: Money order is only offered to eBay customers.  Be sure to include your name, auction item #, your ship-to address and your email address. If you don’t include this information, your order may be delayed.

Why is my order taking so long to ship?

1st: please check your emails to see if you’ve received our automated shipping notification. It contains information such as:

• when your item was shipped
• tracking # or delivery confirmation # depending on which shipping method we used (This is the most common occurrence.)

2nd: If you cannot find your automated shipping notification or if you’ve never received it, please send us an email requesting it. (This is a common occurrence)

3rd: What is your distance from Los Angeles, California? If you’re on the opposite side of the country, say New York or Massachusetts, please allow a reasonable amount of time for the item to arrive to your state. (This is a common occurrence.)

4th: Sometimes our 3rd party Seller Manager tool (a service we use to handle all of our auctions) did not record your payment from paypal. If this is the case, your item has not been shipped yet because it shows in our system as “awaiting payment” still. Please contact us via email immediately so we can resolve this issue. This happens about 5% of the time to our auctions because of internet lag or communication problems between Paypal and our 3rd party Seller Manager tool. (This seldomly occurs.)

5th: You may have furnished an insufficient address and your package is being returned to sender (us). Please check your registered address with Paypal and eBay to make sure it is up to date. Contact us immediately if you find any discrepancies. (This occurs very seldom.)

6th: Your package may have been snagged somewhere in route due to the shipping companies fault. If your item was shipped via UPS, your tracking will show what’s going with your package. If your item was shipped via USPS, there’s no telling what can be happening to your package because USPS provides Delivery Confirmation # instead of Tracking #. Please be patient and allow it some time to get resolved. (This happens more often with USPS, and seldom occurs with UPS.)  If package is lost (which is determined if you do not receive the package after 30 days of shipment) and you have purchased insurance for the package, we will reship the package to you on our own cost.  Please note that if insurance was not purchased originally, you need to contact the carrier yourself regarding the status of your package. 

Do you ship outside of the United States?

Currently we only ship to Canada via UPS Ground if specially requested by customer.

Will this item work with my system? Will it fit into my system? How do I set it up?

Please keep in mind that we are merely resellers of the product in question. We are not the manufacturers, nor are we even users of these items. Therefore, we are not qualified to answer any technical questions such as those above. If we do attempt to answer it, it is only to be taken as one opinion. You should seek other opinions before actually placing your bid. We always encourage prospective customers to do their research. There are a variety of places you can go for information regarding the products we sell. You can visit the manufacturer’s website, you can search for similar topics on online forums/discussion groups/news groups, or you can Google it. The more opinions and facts you get prior to your purchase, the more satisfied you will be and the better the chances of making the correct purchase.

Payment Questions

What method of payments do you accept?

We accept Credit Cards (including Visa, Master, Discover) through Authorize.net SSL secured gateway.  We do not accept payments from people under eighteen years old.

We also accept Paypal payments.  Blazing Tech is "Verified Merchant" with Paypal, our account has 23000+ verified transactions.

For Payments other than PayPal, shipment will be made the next business day once clearance has been confirmed. Please be patient.

I paid via Paypal and my payment was denied. Why?

We only accept Paypal payments from “verified” Paypal users who have a “confirmed” address.

I need it shipped to an unconfirmed address. Can you make the exception for me?

In order for us to ship to an unconfirmed address you must:

1. have a verified Paypal account.
2. have at least 10 positive feedbacks on your eBay account.
3. your ebay and paypal account must be more than 3 months old.

If you won’t ship to an unconfirmed address, then what other choices do I have?

You can send check or a money order and we can ship it to any address you need (eBay buyers only).

I don’t have a Paypal account and do not intend to get one. Can I just give you my credit card information over the phone?

Paypal does not require an account.  During check out, you will be redirect to a page which you an enter your credit card information.

I paid already. How come I am still receiving payment reminders from eBay?

If you’ve paid already and did not get a shipping notification, and continue to receive payment reminders from our system, then something may have gone wrong with your payment. Please contact us immediately. On most cases, your item should have been shipped the same day or next day (except orders place on weekends), and you should have received an automatic notification notifying your that your item has shipped. If this is not the case, then please contact us immediately. Do not be nice and wait a week and then complain. Let us know what’s going on now, so we can help. We cannot help you if we don’t know about it. We typically assume everything is okay with an order unless we are notified otherwise.

Shipping Questions

How do I know if my tracking # is UPS or USPS?

If it's a lengthy all-numeric number, then it's USPS.  All international packages will be shipped via USPS.

How come when I track it, I get an error or it doesn't show up in the system?

It is probably too early to begin tracking. UPS or USPS may have just picked it up from our warehouse and it is in transit to the UPS or USPS processing station. Please allow them some time to get the tracking # and package into their system before trying to track it.

How come my USPS tracking number doesn't show transit information?

It is not a tracking number. Instead, it's a delivery confirmation number. It will show when the item is shipped (left our warehouse) and it will show when the item arrives. Unfortunately, it doesn't show the stops in between.  For more information, please visit: www.usps.com.

Can I pay more for expedited shipping?

Yes, please contact ahead of time prior to placing your bid if you need expedited shipping. Sometimes, orders are processed and shipped so quickly that it may have left our warehouse by the time we get your email. To be on the safe side, please contact us prior to placing your bid.

I asked you to ship it to an alternative address by putting a note in the Paypal “note” field. How come you did not ship it to my alternative address?

We close about 100-200 auctions per day. Rarely do we go into our Paypal account, nor do we even need to. Our auctions are managed by a 3rd party company that has direct links to Paypal. However, the note in the Paypal’s note field will not show up, nor will it ever be read. To ensure that your message gets to us, please email us instead. Do not put any notes in Paypal payment note field. FYI: most sellers use 3rd party businesses or tools to manage their auctions. The same applies to them as well.

Do you offer shipping discount if I purchase more than one item from you? Can you combine them into one box so I can save on shipping?

Yes, we do. Each of our auctions has a regular S&H price.  We will give 20% off shipping charge on secondary items.  However, items that advertised as "Free Shipping" are not eligible for shipping discount.

Return for exchange or refund (the RMA Process)

Our company policy regarding refunds and exchanges are as follows:

Brand New Products
All sales are final.  We only work with manufacturers with certain reputation in mass-retail level; therefore it guarantees that you can trust their quality.  Our product managers are also required to test the item which we take consideration into resell it.  When we advertise an item in "Retail" or "New" in the end of item title, it is guaranteed by manufacturers that this product is in Factory Sealed condition (as how you see it in your local retail store).  In case of receiving a D.O.A. (Dead On Arrival) product, the manufacturer will promptly provide you with information on how to exchange the product with them.

Mcally product tech support: techsupport@macally.com

SecurityMan product tech support: techsupport@securitymaninc.com

If you can not find the manufacturer's contact, please e-mail us.

OEM/Reconditioned/Refurbished Products
Warranty length for OEM, reconditioned, and refurbished products may vary from item to item. Please see item description for more details.  Refurbished products are guaranteed to be pre-tested by manufacturer before we receive shipment and sell it; therefore we provide direct warranty exchange and refund is not applicable.  Please keep in mind that most of the technical issues which customers have are resolved by simply contacting the manufacturer's tech support; you may resolve your issue quicker this way.  Within 30-day of purchase, if you encounter any problem with the item please e-mail to: support@eblazingtech.com and we will arrange exchange for you.  Our return policy terms are stated in RMA form including the return address and contact information.  We only accept exchange when return package are shipped to us with postage pre-paid, and we will cover the shipping charge of sending the replacement to you.

How do I request to have an item returned for an exchange or a refund?

Brand new products:

Please contact the manufacturer(s) for exchange or replacement. 

OEM/Reconditioned/Refurbished products:

Merchandises under this category are non-refundable under any circumstances.  Refurbished products are pre-tested by the manufacturers before shipment therefore they guarantee its working condition.  Besides incredible savings for purchasing merchandises in this category, we usually offer 30 day+ warranty directly from Blazing Tech or the manufacturer (please see product detail page for its warranty length).  If your product is defective, please contact our customer service to request R.M.A. (Return Merchandise Authorization) by e-mail: support@eblazingtech.com.  Our customer service will promptly e-mail you our R.M.A. request form in PDF format which most computers can open.  If you are not familiar with this format, you can request us to fax you a copy instead.  R.M.A. numbers (which are required for return) are issued to you by e-mail usually within 24 - 48 hours. 

Note: We will only accept material with a valid RMA number on the shipping package. Any material received by us without a valid RMA number will be returned un-serviced to the customer at the customer's expense.  We reserve all rights to refuse services.

How does the process work and how long does it take?

We normally do not ship out replacement items until we’ve received the defective item back. The defective item is tested and if proven defective, a replacement item is sent. The RMA process usually takes about 1-2 weeks. If you're in a hurry to get a replacement item, please see the next question.

I'm in a hurry and cannot wait that long to get a replacement item. What alternatives do I have?

This can be arranged through the some manufacturers in certain cases.  Basically they will ask you for credit card information to place a hold on fund of the replacement product which is sent to you.  For more information, please contact the manufacturer directly.

Macally product tech support: techsupport@macally.com

SecurityMan product tech support: techsupport@securitymaninc.com

eBlazing Tech offers the following Returns Policy:

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